Complaints management has quickly become a crucial part of any organisation’s daily operations, given how easy it is for negative online reviews to affect reputation. Having an efficient and comprehensive complaints management procedural system in place helps a variety of organisations deal with complaints quickly and effectively; Vantage Technologies have developed our complaints management software to do just that, enabling you to record and access all complaints data and related factors within a single, easy-to-use system.
A Fully Developed Complaints Management System
Using Vantage Technologies software, it becomes easy to link complaints data to other datasets in your system, enabling your staff to investigate and evaluate complaints in relation to factors such as incident reports, risk management, health and safety, and compliance. We can also develop our software to be compatible with your existing data management systems, so implementation of our complaints management software is quick and pain-free.
Complaints management becomes a much more efficient and holistic process when everything you need is on a single system that is device independent and can be accessed from anywhere you choose. Automated email or text triggers can be set up on the system for any requirement. If you would like to find out more about Vantage software’s complaints management capabilities, you can always get in touch; we’ll be more than happy to answer your questions and can offer a demonstration with one of our experienced consultants at a time and location of your choice.